Contact The Empire Plan

Call The Empire Plan toll free at 1-877-7-NYSHIP (1-877-769-7447) and select the appropriate program.

Medical/Surgical

administered by UnitedHealthcare

Representatives are available Monday through Friday, 8 a.m. to 4:30 p.m., Eastern time.

TTY: 1-888-697-9054
P.O. Box 1600, Kingston, NY 12402-1600

Hospital Program

administered by Anthem Blue Cross

Administrative services are provided by Anthem HealthChoice Assurance, Inc., a licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans.

Representatives are available Monday through Friday, 8 a.m. to 5 p.m., Eastern time.

TTY: 711
New York State Service Center, P.O. Box 1407, Church Street Station, New York, NY 10008-1407

Mental Health and Substance Use Program

administered by Carelon Behavioral Health

Representatives are available 24 hours a day, seven days a week.

TTY: 1-855-643-1476
P.O. Box 1850, Hicksville, NY 11802

Prescription Drug Program

administered by CVS Caremark and its affiliate, SilverScript Insurance Company

Representatives are available 24 hours a day, seven days a week.

TTY: 711
Customer Care Correspondence, P.O. Box 6590, Lee's Summit, MO 64064-6590

Claims submission: P.O. Box 52136, Phoenix, AZ 85072-2136

Empire Plan NurseLine SM

administered by UnitedHealthcare

Registered nurses are available 24 hours a day, seven days a week to answer health-related questions.

Department Of Civil Service

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